If your computer is running virus protection software, turn it off before you install FileMaker Pro, and then turn it back on afterward. To install FileMaker Pro, you must have Windows administrator privileges and use an administrator account and password. Therefore, on some computers, installing FileMaker Pro may require an internet connection. The Microsoft installers require internet access to download the necessary files. FileMaker Pro installs required Microsoft software components if they’re not already installed. See FileMaker Pro technical specifications. 
Check that your computer meets the system requirements and has the required Windows updates installed.
Exit other open programs and save your work. Don't lose your license certificate file or license key keep it in a safe place in case you need to reinstall the software. Otherwise, you can install the software only as a trial. You must have a valid license certificate file or license key to install the software. License key: If you purchased a boxed version of FileMaker Pro, your unique, 35-character license key is in the box. If you signed up for a Claris FileMaker Cloud® subscription or free trial, this file is available from the Subscription page in Claris Customer Console. Your license certificate file is available from that page. If you purchased FileMaker Pro as a download from the Claris Store website, you received an email with a link to your Electronic Software Download page. License certificate (.fmcert) file: This file is available for you to download, depending on how you purchased the software. Depending on how you purchased FileMaker Pro software, you received either a license certificate file or a license key.
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